Thank you for choosing JR India Co. for your diamond jewellery needs. We are committed to providing you with high-quality products and excellent customer service. Please read our return policy carefully to ensure a smooth and hassle-free experience.

1. Eligibility for Returns:

• We accept returns within 30 days from the date of delivery.
• To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

2. Non-Returnable Items:

• Customized or engraved items cannot be returned unless they arrived damaged or defective.
• Items that show signs of wear and tear or have been altered in any way are not eligible for return.

3. Return Process:

• To initiate a return, please contact our customer service team within 30 days of receiving your order.
• Provide your order number and reason for the return.
• Our team will guide you through the return process and provide you with a return authorization number (RAN) if applicable.

4. Packaging and Shipping:

• Ensure that the item is securely packaged to prevent damage during transit.
• You are responsible for the shipping costs associated with the return unless the item received was damaged or defective.

5. Inspection and Refund:

• Once we receive the returned item, our team will inspect it to ensure it meets our return policy criteria.
• Upon successful inspection, we will process your refund within 7-10 business days.
• Refunds will be issued to the original method of payment.

6. Exchange Policy:

• If you would like to exchange an item for a different size or style, please contact our customer service team for assistance.
• Exchanges are subject to availability and must meet the eligibility criteria outlined in our return policy.

7. Damaged or Defective Items:

• In the rare event that you receive a damaged or defective item, please contact us immediately.
• Provide clear photos of the damaged or defective item for our records.
• We will arrange for a replacement or refund, including any shipping costs incurred.